Returns/exchanges

RETURNS/ EXCHANGE POLICY

If you have received the correct order but you wish to return them then, you must request a return within 14 days of receiving the item/s. They must be returned in the same condition as you received them in the original condition. It must have tags on without been worn, washed and undamaged. You must include everything that was included in the packaging. We will give full refund of the item/s.

Please contact us to request a return.

Once your return has been approved, please print and fill out the returns form and place it in the box.

Once we have received it, we will assess the item/s before proceeding refunds.

All shipping costs are to be covered by the customer, unless stated otherwise.

We currently do not do exchanges, you will need to proceed with returns process and place a new order.

To make a return please contact us at customerservice@jordanperera.com and include:

1. Name on order 

2. Order number 

3. Email address on order 

4. Your request